Is it better to have a user implicitly learning how an application work easily by discovery, rather than explicitly learning how an application works through training and books?
If something goes wrong with an application, is it really a “problem between the keyboard and the chair”? Or is it because the “User Experience” isn’t sufficient or consistent to assist with implicit learning?
Sometimes people in the “Computer Industry” need to think more about the user and how to ease their pain, instead of blaming them and create more pain for them.
I’m always amazed when a user tells me “It just works! Amazing!” instead of “How do you do this?”. That’s “User Experience” for you.
Think about it.
This is my rant today.
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