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M1 says “We are Sorry” for the Technical Difficulties

Following up with the recent technical difficulties that affected some of M1’s customers on 18th May, M1 has announced a day of free local mobile calls, SMS, and MMS on Wednesday, 25th May for all M1 customers. Well done, M1, by quickly informing the public, taking action, admitting their mistake, and compensating their customers. Thumbs up.

Due to an unexpected technical failure on a card in one of our many customer management servers, a small percentage of our customers were not able to connect to our network on 18 May 2011. In view of this incident, M1 today advises that all our customers will enjoy one day of free local mobile calls, SMS and MMS, on 25 May, Wednesday.

This will commence from 00:00 hours to 23:59 hours of 25 May 2011.

The free calls, SMS and MMS will not be deducted from the free minutes and messages included in our customers’ existing mobile service plans.

We are sincerely sorry and would like to thank our supportive customers for their understanding. Our customers’ experience is of key importance and we will continue to improve the robustness of our network.

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3 comments

  1. is it enough?
    M1 must improve

    • I think it’s the kind of incident that is unexpected and can’t really be avoided. Like an actual fire. I hope they improve by having better contingency plans and “fire drills” to prepare for situations like this.

    • I think it’s the kind of incident that is unexpected and can’t really be avoided. Like an actual fire. I hope they improve by having better contingency plans and “fire drills” to prepare for situations like this.

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